February 2015
i created an origin account to play the sims 4, entered the game pin and it was working fine for a few weeks, however one day i was asked to re-enter my origin account id/email and password but i cannot remember any of it. how do i go about accessing the account because i am unable to play the sims 4 until i can log in. help!
p.s. this is a second account i had to create in order to receive help.
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February 2015 - last edited November by EA_David
Please contact a game advisor for this
CM edit, updating due to changes in our help site, please see this link for contacting support: https://help.ea.com/en/help/faq/using-ea-help/
In Details here: How to contact a Game Advisor using the new EA Help page
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2015 - last edited November by EA_David
Please contact a game advisor for this
CM edit, updating due to changes in our help site, please see this link for contacting support: https://help.ea.com/en/help/faq/using-ea-help/
In Details here: How to contact a Game Advisor using the new EA Help page
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2015
did you ever fix your problem if you did please help cause its happening to me too
December 2015
@Cakeislife123 please follow the instructions of Crinrict in the message above yours.
December 2016
this happend to me too. Back in August my PC broke and it was finally fixed but i cant remember my email or password. The only thing i remember is my public ID
December 2016
Try resetting the password. In the email box, type an email address you have and click submit. If that doesn't work, try another one. Otherwise you may need to contact EA Help to get them to sort it out for you.
January 2017
i tried chatting with an advisor, they say they will not help if you dont have an mailadress
January 2017
Well, they won't give the info to just anyone. You'll need to prove that it's your account.
Your account info is vital, that's just how it is
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2017