I've bought Fifa and launched the game. As soon as the game loads and it tries to connect to the EA servers it says I need to verify my account. The email address to send the verification code to is not mine and looks very suspicious.
There is no way of entering your correct details.
I have searched solutions on this forum and tried to link my PSN account to my EA account on a web browser by logging in to my EA account using PSN credentials however, I have the same issue where it requires verification and has the wrong email to send the code to.
The EA support/help page says the support hours have changed but I can't get in touch even during the new hours as there is no option for live chat or to call.
Please can you advise what to do? I cannot play the game and am worried I've been hacked.
Hi, i have same problem with my fifa 19,try to cantact them but with no answer yet. EA support does not do a great job.very disappointment with them
Hey @kippaxwhite and @Mchen1982 if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/
Hey @kippaxwhite did you fill out the account recovery form I linked in my post above?
Hey Darko. I don't think you understand our question. I did try every thing so far. when I try to do verification process then it's comes with wrong email address not mine email. it's just as simple as one of EA game advise can charge this back to our own email address to do verification.
this is about ACCOUNT WAS HACKED.
then I follow the contact us process open the 3 case now in last week. NO ONE DOES EMAIL YOU OR CALL YOU TO DEALING WITH THIS ISSUE
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat.
You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor