FIFA 20 ( Refunded Packs ) ? [ Edited ]

[Respondi433]

Hi there,

I just had a message come up as I was about to open 2 Rare Gold Packs !

Sorry But This Pack Is No Longer Available Due To Be Refunded !

Then the 2 packs vanish !

Are these ghost packs or was I meant to receive them from EA ?

[EA_Darko]

Hey @Respondi433 that's an odd one. The best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[Respondi433]

Thanks Darko,

I have a video of the moment it happened, if you need to see how it happened.

But yes I will drop into the live help chat tonight.

Regards

Respondi433