Error 10048

[zantano160]

Hi, 

     I have the problem Error #10048 

Whoops!
We're unable to process your order at this time due to an issue with your provided payment method. Please use a different payment method to complete your order, or try again later. [ref. #10048]

Please Help me, 

Thank you

[yahel_1 · Accepted solution]

Hi @zantano160

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Clear the browser cache: https://help.ea.com/en/help/faq/clearing-your-browsers-cache

Restart your machine and now  try again.

If your issue persists do the steps to order a game through origin.com

-launch your browser you use.

-type in search field origin .com

-go to origin.com.

-browse or search for a game you want 

-click Buy 

NOTE if you do not succeed in any way then you need to create an incident using the Talk to a Game Advisor link on the left, and a Game Advisor will assist you.

Select Origin from the list.

Select a topic for the best results.

Scroll to the bottom and select Contact Us.

Select your platform and list a short description of your problem.

Select live chat or call me to request a call back from an advisor

-For Live Chat try to use Internet Explorer and you need to change your country of residence to the United Kingdom from the menu at the top of the screen.

- In most countries are available between 09:00-21:00 Monday-Saturday

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[yahel_1 · Accepted solution]

Hi @zantano160

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Clear the browser cache: https://help.ea.com/en/help/faq/clearing-your-browsers-cache

Restart your machine and now  try again.

If your issue persists do the steps to order a game through origin.com

-launch your browser you use.

-type in search field origin .com

-go to origin.com.

-browse or search for a game you want 

-click Buy 

NOTE if you do not succeed in any way then you need to create an incident using the Talk to a Game Advisor link on the left, and a Game Advisor will assist you.

Select Origin from the list.

Select a topic for the best results.

Scroll to the bottom and select Contact Us.

Select your platform and list a short description of your problem.

Select live chat or call me to request a call back from an advisor

-For Live Chat try to use Internet Explorer and you need to change your country of residence to the United Kingdom from the menu at the top of the screen.

- In most countries are available between 09:00-21:00 Monday-Saturday

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[zantano160]

Thank you very much @yahel_1 for your solution. 

I can buy them now. 

[yahel_1]

We're welome  @zantano160

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[k1478625]

turning off vpn works for me.

[EA_Darko]

Hey @k1478625 I'm locking this thread as it is a number of years old.

Darko