June 2016
Greetings everyone,
I rarely check my emails. A couple of days ago when I checked them I saw an email from EA that says my email address linked to my Origin account changed to something else.
I clicked the ''If you never made this change click this button.'' but the link was expired. So I tried to contact EA Support from help.ea.com/en/contact-us but I couldn't because I live in Turkey and they have phone calls only for Canada and USA. So I've waited till the morning to live chat or sth. like that but I think because of the time difference between USA and here both the phone calls and the live chat was close. So I tried the other day and the other day but I couldn't able to see the live chat button. So I cannot reach my account, I can't talk to support. What can I do and what should I do?
Thanks for your help!
Solved! Go to Solution.
June 2016
@LShadow35 Hi,
As you are living in a country that doesn't support our 'call me' feature, you could also use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)
Cheers,
Nils
June 2016
Hi @LShadow35
You need to create an incident using the Talk to a Game Advisorlink on the left, and a Game Advisor will assist you.
Select Origin from the list.
Select a topic for the best results.
Scroll to the bottom and select Contact Us.
Select your platform and list a short description of your problem.
Select live chat or call me to request a call back from an advisor.
NOTE grab this link for Live Chat http://help.ea.com/en/contact-us/new/?product=orig
June 2016 - last edited June 2016
Hello again!
Thanks for your help and the link.
But I still have issues to connect to live chat. Yesterday I waited for 1.5 hours I suppose but still couldn't be able to talk to someone.
I'm still trying today but still couldn't be able to reach them.
Is this normal?
June 2016
UPDATE: I finally managed to talk to someone. But he said I should call them from phone. I'm located in Turkey I can't call them.
Is there anything I can do?
June 2016
@LShadow35 Hi,
As you are living in a country that doesn't support our 'call me' feature, you could also use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)
Cheers,
Nils