November 2019
I have bought Fifa 20.
when I want to connect to EA servers, the email address which is prefilled is not mine. It is ahw***@elmpro.com adress. this is the adress where the authentication code is send to. So it means I cannot login in.
there is also no way I can change my email adress somewhere.
please advise.
November 2019
Hey @jamesdean1974 if you no longer have access to the email or do not recognise the email on your account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/
Darko
November 2019
November 2019
It looks like your Gamertag is linked to another account @jamesdean1974.
Let's try speaking with one of our phone or chat support advisers who will be able to locate your account and see if your Gamertag is liked already.
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
Darko
November 2019
November 2019
Hey @jamesdean1974 were you able to speak with our live support team?
If so what did they suggest?
Darko
November 2019
November 2019
Hey @jamesdean1974 you will need to wait to hear back from the account recovery team. The best thing to do is keep an eye on your email for an email from the team.
Darko
November 2019