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Elmpro email adress prefilled at login

by jamesdean1974
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Elmpro email adress prefilled at login

★★ Novice

I have bought Fifa 20. 
when I want to connect to EA servers, the email address which is prefilled is not mine. It is ahw***@elmpro.com adress. this is the adress where the authentication code is send to. So it means I cannot login in. 
there is also no way I can change my email adress somewhere. 
please advise.

Message 1 of 11 (653 Views)
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Re: Elmpro email adress prefilled at login

Community Manager

Hey @jamesdean1974  if you no longer have access to the email or do not recognise the email on your account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

 

Darko

Message 2 of 11 (647 Views)
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Re: Elmpro email adress prefilled at login

★★ Novice
@EA_Darko Thank you for your reply. On the website I can login to my EA account. But I cannot connect my PSN to my own EA account.
Message 3 of 11 (643 Views)
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Re: Elmpro email adress prefilled at login

Community Manager

It looks like your Gamertag is linked to another account @jamesdean1974.

 

Let's try speaking with one of our phone or chat support advisers who will be able to locate your account and see if your Gamertag is liked already. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 4 of 11 (632 Views)
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Re: Elmpro email adress prefilled at login

★★ Novice
@EA_Darko Thanks
i have done so. But now the mail adress is gone and when I want to play online it says that my account is invalid....
Any suggestions ?
Message 5 of 11 (601 Views)
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Re: Elmpro email adress prefilled at login

Community Manager

Hey @jamesdean1974 were you able to speak with our live support team? 

 

If so what did they suggest?


Darko

Message 6 of 11 (594 Views)
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Re: Elmpro email adress prefilled at login

★★ Novice
@EA_Darko Yes after our talk I filed in a form to get rid of the old email address. I think they did that, but now I get a message that the account is invalid. So they did something but still I am not able to use EA servers online.
Message 7 of 11 (588 Views)
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Re: Elmpro email adress prefilled at login

Community Manager

Hey @jamesdean1974 you will need to wait to hear back from the account recovery team. The best thing to do is keep an eye on your email for an email from the team.


Darko

Message 8 of 11 (585 Views)
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Re: Elmpro email adress prefilled at login

★★ Novice

Ok I will wait then. 

Message 9 of 11 (582 Views)
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Re: Elmpro email adress prefilled at login

★★ Novice
@EA_Darko Amy idea how long this will take ?
Message 10 of 11 (576 Views)
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