EA support not answering

[FrostedWolf6]

As you know at the moment, there is a global pandemic and the only support option is live chat.  I have emailed EA support for help but they say since my account has been hacked (This is an alt account of mine with no games on it) I can only do live chat, so I go and file a case and it says the wait time is 22 minutes.  So as you know after 12 hours of waiting it gets a little bit annoying.  I keep filing cases and the wait time is under an hour but they NEVER get back to me.  Am I doing something wrong? I just wanna play my games again.  

[EA_Aljo · Accepted solution]

@FrostedWolf6 

Ok. In that case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

[Retro-Pathfinder]

Sorry to hear that, @FrostedWolf6. We need a CM here to take a look at your case. Maybe you need to fill forms differenly.

@EA_Kent @EA_Aljo 

[EA_Aljo]

Hi there, @FrostedWolf6.

I see an account recovery specialist emailed you earlier today and it also looks like they resolved your account issue. What did you still need some help with?

[FrostedWolf6]

It doesn't seem to my knowledge that a specialist emailed me today (I got an email but its seems to be automated and is about a servery) The last message I have received from an actual person was on the 24th of April and they said I must contact via live chat to verify my account, and as I have been having problems with contacting, my issue has not yet been resolved.  

[EA_Aljo · Accepted solution]

@FrostedWolf6 

Ok. In that case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!