EA is completely useless and can't verify an obvious hack. Help?

by Goaldfndr
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EA is completely useless and can't verify an obvious hack. Help?

★★★ Newbie

So I somehow am still logged in to EA Answers so I'm thankfully able to post this. 

 

But I was hacked and it's super clear given I've had the same e-mail for years and years and years and the random email to change it to was a random series of letters and numbers and my email is my goddamn PSN name as well. 

 

I submitted my information that makes it pretty clear I'm me but the account recovery was denied. 

 

Help me figure out next steps because it's goddamn impossible to actually get in contact with someone who will actually help. 

Message 1 of 3 (367 Views)

Accepted Solution

Re: EA is completely useless and can't verify an obvious hack. Help?

Community Manager

Hey @Goaldfndr for any account related issues you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 3 of 3 (257 Views)

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Re: EA is completely useless and can't verify an obvious hack. Help?

★★★ Newbie

Anyone? Because I've e-mailed back, I've attempt to find a number to call, I've tried to add stuff to the original ticket but it says it needs to refresh each time. 

It's absolutely asinine

Message 2 of 3 (336 Views)

Re: EA is completely useless and can't verify an obvious hack. Help?

Community Manager

Hey @Goaldfndr for any account related issues you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Darko.png
Message 3 of 3 (258 Views)