EA cash card not working

[Duskcookie]

Ok, I actually never got around asking about this, but a few months ago I bought an EA cash card at Gamestop.  I tried using it on Origin and it didn't work, I went back to gamestop and asked for a refund, they denied it and I looked online for an answer.  If someone could help me, it would be greatly appreciated.

[emngi · Accepted solution]

Did you only use this website http://www.ea.com/1/game-cards

Because I had the same problem but then I used this website and it worked http://www.ea.com/1/how-to-use-game-cards

The you have to press activate.ea.com and it should work, best of luck!

[EA_Barry]

Try using this link: http://www.ea.com/1/game-cards

If you continue to have difficulty, do post again.

[Duskcookie]

Yeah, its still not working, every time and when I first tried it, the card wasn't activated, when I went to Gamestop, they said they couldn't accept it for a refund.

[EA_Barry]

Please note that EA Game Cards cannot be used to pre-order games: http://help.ea.com/en/article/ea-game-cards-cannot-be-used-for-pre-orders/

More information: http://help.ea.com/en/article/ea-cash-card-information/

If you continue to have difficulty then do make contact with an EA Game Advisor for assistance. Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

[emngi · Accepted solution]

Did you only use this website http://www.ea.com/1/game-cards

Because I had the same problem but then I used this website and it worked http://www.ea.com/1/how-to-use-game-cards

The you have to press activate.ea.com and it should work, best of luck!

[CrumpetBobner]

Thank you, very helpful!

[simurgh559]

I have 2 cash cards that are not working for me right now. Contacting EA right now.

[RoveruZZZ]

same, just bought EA game card and i cannot redeem it it says "unable to process request"

[EA_Kristi]

@RoveruZZZ Please reach out to one of our Advisors and they should be able to check what is going on there.

Let us know if you run into any trouble with this!

[LoneyRoflcopter]

my card is not working i just spent 100 dollars to be screwed over this is bull. ive tried "live chat" calling and every thing and i keep getting no were EA is a joke to me at this point