January 2019
For the last 2-3 weeks I periodically get email from origin that my password was reset (sometimes in the middle of a game session) and after that I can't login until I set a new password. The message is : "After detecting potentially suspicious activity associated with your EA Account, we reset the password to protect your personal information. At this time, we do not think the suspicious activity is the result of unauthorized access to EA databases. We think the activity may be related to issues like phishing, using weak passwords, logging in from shared connections, or using the same password on multiple websites."
Why is this happening? I am logging in from a private network, I have two-factor authentication on, I have an unique password with complex combinations for origin and haven't visited any EA sites other than the origin client.
Solved! Go to Solution.
January 2019 - last edited January 2019
Sorry to hear that you are having issues @Ashikiqbal97, the best thing to do is speak with one of our phone or chat support advisers who will be able to take a look at your account for any issues.
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
Darko
January 2019
Also, the password reset link never asks from any security questions or trigger the 2-factor authentication. Isn't that a security risk because anyone with that link can add a new password no questions asked...
January 2019 - last edited January 2019
Sorry to hear that you are having issues @Ashikiqbal97, the best thing to do is speak with one of our phone or chat support advisers who will be able to take a look at your account for any issues.
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
Darko
January 2019
What Game?
January 2019
January 2019
I'm having the same issue is all, but only if I've played Dragon Age. If I don't play it for a while, or play any other EA game on Origin, I don't get the emails.
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