EA account is disabled, reset password to activate it again (DOES NOT WORK)
by filipino1974Original Post
EA account is disabled, reset password to activate it again (DOES NOT WORK)
okay so whenever i try to play any EA game on PS4 it says that my account currently disabled and i should reset my password. i tried this 4 times, and it is still telling me to reset my password. ive tried to log in through my ps4 account on the actual EA website but it still doesnt work.
ive contacted EA support about it through live chat, to no avail. i wanted to try again and live chat with them again, so i made a new case with the same details and same phrasing, however the option to live chat with them is no longer there. ive put an image of what it is saying to me.
ive read other threads saying how i should change regions, or to disable adblocker, or to try a new browser, but none have seemed to work.
this is why i have resorted to asking other people on this website to see if they have also had the same issue.
thank you in advance.
Accepted Solution
Re: EA account is disabled, reset password to activate it again (DOES NOT WORK)
HI @filipino1974,
Could you please try and check if the following workaround gives you chat options?
- Go to http://help.ea.com and log out if you are logged in.
- Select contact us -> select Origin -> manage my account -> hacked account -> contact options.
- When asking for a name fill in a name you are comfortable with along with a different mail to the one registered on your EA/Origin account.
This should hopefully help grant you the option for chat or call depending on language selected. When you connect with an advisor, at that point you can correct the nature of the case so the advisor can adjust the categories accordingly and continue from there.
- EA_Lanna
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All Replies
Re: EA account is disabled, reset password to activate it again (DOES NOT WORK)
HI @filipino1974,
Could you please try and check if the following workaround gives you chat options?
- Go to http://help.ea.com and log out if you are logged in.
- Select contact us -> select Origin -> manage my account -> hacked account -> contact options.
- When asking for a name fill in a name you are comfortable with along with a different mail to the one registered on your EA/Origin account.
This should hopefully help grant you the option for chat or call depending on language selected. When you connect with an advisor, at that point you can correct the nature of the case so the advisor can adjust the categories accordingly and continue from there.
- EA_Lanna
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
