EA account and Prime Gaming

[A_Tipsy_Viking]

I recently had to create a new Amazon Prime account and no longer have access to my previous one. I tried linking the new Prime account to my existing EA account and receive an error that I cannot link. I read that an account can only ever be linked to one Prime account, but I am sure this is a mistake. Especially in todays world of technology. How can I go about resolving this? 

[EA_Darko · Accepted solution]

Sorry to say @A_Tipsy_Viking but what you read is not a mistake: https://www.help.ea.com/en/help/account/link-your-ea-account-to-prime-gaming/

You can only link your EA Account to one Prime Gaming account. Make sure the Prime Gaming account you link is the one that you will have access to for the lifetime of your EA Account or you may lose access to redeeming loot on your linked EA Account. After you link one to your EA Account, you won’t be able to link it to any more Prime Gaming accounts.

Darko

[iluminatethesky]

Hey @A_Tipsy_Viking,

This is something we're unable to help with here on the Forums, as we do not have access to personal Account Information.

If you'd like, you can contact EA Support via these ways:

EA Help: https://help.ea.com/en/contact-us/

Twitter: https://www.twitter.com/EAHelp

Facebook: https://www.facebook.com/EAHelpHub

I hope you're able to get more clarification on this and get this resolved.

Thanks

- iluminate

[EA_Darko · Accepted solution]

Sorry to say @A_Tipsy_Viking but what you read is not a mistake: https://www.help.ea.com/en/help/account/link-your-ea-account-to-prime-gaming/

You can only link your EA Account to one Prime Gaming account. Make sure the Prime Gaming account you link is the one that you will have access to for the lifetime of your EA Account or you may lose access to redeeming loot on your linked EA Account. After you link one to your EA Account, you won’t be able to link it to any more Prime Gaming accounts.

Darko

[A_Tipsy_Viking]

Due to unforeseen circumstances I no longer have access to the original Prime account. Is there anyway to appeal this? I’m sure I cannot be the only user having this issue. 

[EA_Darko]

Sorry to say @A_Tipsy_Viking but it is not possible to link another Prime account to an EA account. 

If you are unable to access the linked Prime account then there is nothing that anyone can do to change this or allow you to link another one.

Darko