Help us improve Answers HQ! Take Survey No, Thanks

Re: EA Origin Sims 3 MAC

by EA_Nils
Reply

Original Post

Highlighted
Accepted Solution

EA Origin Sims 3 MAC

★★ Newbie

https://www.origin.com/en-us/store/buy/sims-3-starter-pack/mac-pc-download/base-game/standard-editio...

 

On this page it says I can download Sims 3 for Mac if I sign up for EA Origin.

IT SAYS:

Origin Access members get to:

  • Play the full version of this game

When I go to add the game to 'My Games' it's only listed for Windows/PC download. IT WAS ADVERTISED THAT I WOULD GET TO PLAY THIS ON MAC IF I SIGNED UP FOR ORIGIN. I wasted $5 to sign up for EA Origin and I can't even download the game.

 

 

Message 1 of 2 (113 Views)

Accepted Solution
Highlighted

Re: EA Origin Sims 3 MAC

Community Manager

@supernatural023 Hi,

 

Origin Access is only available for PCs on the Windows operating system currently. I can see how that can be misinterpreted when looking at it from the store page, apologies for the hassle.

 

Please get in touch with an EA Advisor, so that they can provide you with a refund: https://help.ea.com/en/contact-us/new

 

Note: Once on the support site, click on the flag in the top left corner and select your country.

 

Log in with your EA Account and choose "Origin" as product, your platform, "Orders" as topic and "Request refund" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

 

 

Cheers,

Nils

View in thread

Message 2 of 2 (118 Views)

All Replies
Highlighted

Re: EA Origin Sims 3 MAC

Community Manager

@supernatural023 Hi,

 

Origin Access is only available for PCs on the Windows operating system currently. I can see how that can be misinterpreted when looking at it from the store page, apologies for the hassle.

 

Please get in touch with an EA Advisor, so that they can provide you with a refund: https://help.ea.com/en/contact-us/new

 

Note: Once on the support site, click on the flag in the top left corner and select your country.

 

Log in with your EA Account and choose "Origin" as product, your platform, "Orders" as topic and "Request refund" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

 

 

Cheers,

Nils

Message 2 of 2 (119 Views)
Twitter Stream