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EA Chat option greyed out

by Claaaes
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EA Chat option greyed out

★★★★ Novice

I've tried to get in contact about an issue with missing items on FIFA 18 FUT for several days, but when it comes to the end where I select contact option, the Request live chat button is greyed out no matter what I do. I've tried it in 3 different browsers and done every possible suggestion found through Google. This is ridiculously bad -_-

Message 1 of 10 (1,265 Views)

Re: EA Chat option greyed out

@Claaaes Could you please check this link where you can find various options to contact EA support? How to contact EA support


                      RU & EN EA ANSWERS HQ HERO, STAR WARS BATTLEFRONT AND BATTLEFIELD FORUMS MODERATOR

                                                                                                    I DON'T WORK FOR EA.

Message 2 of 10 (1,247 Views)

Re: EA Chat option greyed out

★★★★ Novice

Does not help me at all, I already know where to find help, the problem is the last step of actually getting to the chat which it gives me the option to select, like shown in the image

Message 3 of 10 (1,244 Views)

Re: EA Chat option greyed out

In that link you can find Social Media option, it means you can contact support via Twitter or Facebook Standard smile Please read the information carefully.

 

 

Thanks!


                      RU & EN EA ANSWERS HQ HERO, STAR WARS BATTLEFRONT AND BATTLEFIELD FORUMS MODERATOR

                                                                                                    I DON'T WORK FOR EA.

Message 4 of 10 (1,242 Views)

Re: EA Chat option greyed out

★★★★ Novice

I was aware, but I would've preferred to use EAs own live chat. But I guess I have no choice Frown 

Message 5 of 10 (1,240 Views)

Re: EA Chat option greyed out

★★★★ Novice

They can't help me and tell me to use the chat. So I'm stuck in an endless loop without getting help Frown

Message 6 of 10 (1,232 Views)

Re: EA Chat option greyed out

Hmm, could you please check Live Chat if you select a topic: Manage my account and select an issue:Can't login?  I know that these topics are different from your problem, anyway try.


                      RU & EN EA ANSWERS HQ HERO, STAR WARS BATTLEFRONT AND BATTLEFIELD FORUMS MODERATOR

                                                                                                    I DON'T WORK FOR EA.

Message 7 of 10 (1,220 Views)

Re: EA Chat option greyed out

★★★★ Novice

I can't find the option you suggest, but I have tried different games, account and problems to try and get through, but the same issue is there. Is there anywhere I can create a written case/send email?

Message 8 of 10 (1,218 Views)

Re: EA Chat option greyed out

★★★★★ Expert

Hi @Claaaes

 

Clear the browser cache: https://help.ea.com/en/help/faq/clearing-your-browsers-cache

 

Restart your machine.

 

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2 

 

You need to open Origin through Internet Explorer and follow the steps indicated by @IIPrest0nII absolutely.Thumbs up

 

-For Live Chat try to use Internet Explorer and you need to change your country of residence to the United Kingdom (UK) from the menu at the top of the screen.

 

- In most countries are available between 09:00-21:00 Monday-Saturday.


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

Retired champion.
Message 9 of 10 (1,215 Views)

Re: EA Chat option greyed out


@Claaaes wrote:

I can't find the option you suggest, but I have tried different games, account and problems to try and get through, but the same issue is there. Is there anywhere I can create a written case/send email?


@Claaaes Unfortunately, email option is not available for some topics. Please go to EA Help and choose US flag in the right corner. Then, open my link and check if you have Live Chat option: https://help.ea.com/en/contact-us/?product=origin&platform=pc&category=manage-my-account&issue=cant-...

 

 


                      RU & EN EA ANSWERS HQ HERO, STAR WARS BATTLEFRONT AND BATTLEFIELD FORUMS MODERATOR

                                                                                                    I DON'T WORK FOR EA.

Message 10 of 10 (1,210 Views)

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