EA Answer website - bug reporting not running smoothly

by flyinghorse101
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EA Answer website - bug reporting not running smoothly

★★★ Expert

I noticed couple of weeks the following regarding the EA Answers website. 

Perhaps development / Content manager / Hosting provider can have a look. 

It is just feedback - Always learned providing feedback is valuable for community's. Don't take it as complaint please. 

 

- When reporting bugs (in this case Battlefield V section) often the submit button is not responding. - All required fields have been filled , files added as attachment (resized so allowed) But just nothing happening. 

Opening new tab - or browser . copy paste all and the same. Then suddenly after switching between preview and submit it is working. 

 

- Wanted to edit post and insert an image in text.  Pressed submit , back to topic but nothing saved. 

 

- Noticed Cloudfare messages site not reachable couple of times - different providers , browsers, Phone, PC, home, work etc. 

- Inserting an 1.70 MB picture provides the loading time like we had in the days of a 56k modem. (To show on page after uploading) 

 

Also noticing duplicate topics caused by this

 

- From user experience people post often about the same issues. Perhaps search engine can be made more visible or improved searching . Myself also not having great experience with it when looking if a bug is already reported. 

 

Cheers and keep up the good work. 

 

 

 

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Re: EA Answer website - bug reporting not running smoothly

[ Edited ]
★★★★★ Apprentice

@flyinghorse101Yup and their webform for all their support tickets/cases doesn't work either.

They just let innocent support staff handle all the complaints forever.

No solutions.

https://answers.ea.com/t5/EA-General-Questions/Case-history-empty/m-p/8574132#M329096

They don't care. Their staff does, but they're helpless, because only The Holy Web Form Can Solve It.

Message 2 of 2 (158 Views)