Duration waiting for response

by BIGBALTI
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Duration waiting for response

★★ Novice

Hello, I have been waiting for ages now for a response to my unlogical suspension of my account, it keeps getting updated every few hours but I have had no response or update personally of what is happening to the case I was wondering if there would be any chance that you guys on forums would be able to know when my case will be resolved as I have been waiting for at least 13/14 days now and the usual time to respond to a case is 72 hours 

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Re: Duration waiting for response

Community Manager

You will need to speak to our Terms of Service team @BIGBALTI.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

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Message 2 of 6 (170 Views)

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Re: Duration waiting for response

Community Manager

You will need to speak to our Terms of Service team @BIGBALTI.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

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Message 2 of 6 (171 Views)

Re: Duration waiting for response

★★ Novice

That’s fine but I have already got a case to do with it opened so I ain’t going to open another case, I want to know when I should here back should it be very soon considering this is like over two weeks I have waited with constantly updating case and no further contact 

Message 3 of 6 (161 Views)
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Re: Duration waiting for response

Community Manager

Hey @BIGBALTI our team aims to respond within 14 working days but during busy periods it can take longer for a response.


Darko 

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Message 4 of 6 (158 Views)
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Re: Duration waiting for response

★★ Novice

Good to know can you check how long my case has been active and how often the TOS is working on it

Message 5 of 6 (154 Views)
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Re: Duration waiting for response

Community Manager

Hey @BIGBALTI we are not able to provide any further info in relation to your case on AHQ.


As such, I'm going to go ahead and lock this thread.


Darko 

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