April 2016
My download of "Get To Work" Keeps resetting upon reaching 99%. I've tried downloading multiple times, sometimes using the safe download option. I've also tried reinstalling origin and running as administrator. I am running out of ideas because i don't think this is an internet connection problem anymore. Help?
(cant call ea support because the international call rates will kill me)
Solved! Go to Solution.
April 2016
@nkempeneers You could try setting up a separate Windows user account and going through the steps on that one. This is to ensure that nothing else is interfering with the game installation.
April 2016
@nkempeneers Hi,
As you have already tried the common solutions (administrator mode, safe mode downloading) without success, please create an Origin Error Report and post its ID in here as highlighted in red below.
You will see three screens as shown below.
With this ID we will be able to take a closer look at what exactly has been going on. Thank you very much for taking a look in advance.
Cheers,
Nils
April 2016
Thank you! I've sent the error report.
Report ID is: 09e6725d80016839
April 2016 - last edited April 2016
@nkempeneers Hi again,
Thanks for the Origin Error Report. The installer log shows the error, but unfortunately I cannot narrow it down to a particular issue.
Can you attempt to do the general download troubleshooting steps that were listed by crinrict here: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/422823...
You have tried some of them already, so feel free to skip bullet point #2.
Let me know how you get on afterwards.
Cheers,
Nils
April 2016
April 2016
@nkempeneers You could try setting up a separate Windows user account and going through the steps on that one. This is to ensure that nothing else is interfering with the game installation.
June 2016
Good day!
After 2 months, the issue with my download still hasn't been resolved despite the numerous steps undertaken. I never had issues like these with other game clients. I would like to request for a refund so that i can purchase the physical copy of the expansion pack instead.