Do I need to cancel my case? Also can't get email verification. [ Edited ]

[Anonymous]

My old email wasn't working so I contacted EA help to change it into a new one. But today I got the old email working and I don't need to change into a new email anymore. Do I need to call them to cancel my case? Also after I got my email working I tried to get the verification code but I never got any emails from EA. 

[EA_Darko · Accepted solution]

Hey @Anonymous the best thing to do is speak with one of our phone or chat support advisers and explain the situation to them.

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[Moskolonel]

Hi @Anonymous 

Sadly we can not make really somthing about account problem on the forum.

If you have problem with your account (as email change problem), contact EA assistance they can help you in live.

https://help.ea.com/en/

Good luck!

If we have answer to your question please accept solution, if you like a post please granted xp .

[Anonymous]

Thank you @Moskolonel for your answer. I don't need to change my email anymore but there is still open case about changing it. Do I need to contact them to close the case? 

[EA_Darko · Accepted solution]

Hey @Anonymous the best thing to do is speak with one of our phone or chat support advisers and explain the situation to them.

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[BellaXLuna]

If anyone has this problem in the future:

For some reason EA takes too long send out the verification code to either by text or e-mail. This only works if you have the 2-step verification when you want to sign into your EA/Origin account. EA gives you a set of codes that you can use to log in without trying to wait for that verification code e-mail. If you can login into the EA website, go to your settings, then security. Under login verification  you will see a "backup codes," then just click view. Pick one, copy/paste and you are able to log in without waiting forever for that e-mail. I hope this helps someone.