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Re: Disabled Account Need Help

by geaba
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Disabled Account Need Help

[ Edited ]
★ Novice

Hi My account was disabled but I have received no email telling me that it has been disabled. Had to log into the browser to even see that it was disabled. I don't know why this would be done either I haven't done anything?

I filled out the email form on EA support website but it's been 3 days and I have had no response.

Any help would be appreciated

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Re: Disabled Account Need Help

Community Manager

Ah, I see. If you've already set up a case with the Terms of Service team that's all you'll need to do for now. They will follow up with you via email as soon as possible. I'm afraid I don't have a way to see how long that might take, as it can depend on how many cases they are currently working through. Please keep an eye on your email for a reply. 

 

 

/Kent

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Re: Disabled Account Need Help

Community Manager

Hi @FanaticalVanilla

 

If the account has been disabled it's possible that it was accessed by someone other than yourself. It may have been disabled as a security precaution. When you've got a chance I'd recommend getting in touch with the EA Help team via chat or phone so they can take a look. 

 

For more info on how to set up a case with them check out the EA Help website

 

 

/Kent

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Message 2 of 8 (544 Views)
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Re: Disabled Account Need Help

★ Novice

I have selected the can't log in option and the website told me I was banned for breaking terms of service? This redirects me to the only option for banned accounts which is sending an email. Which I have already done.

Not sure where I should go to access live chat...

 

Message 3 of 8 (529 Views)
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Re: Disabled Account Need Help

Community Manager

Ah, I see. If you've already set up a case with the Terms of Service team that's all you'll need to do for now. They will follow up with you via email as soon as possible. I'm afraid I don't have a way to see how long that might take, as it can depend on how many cases they are currently working through. Please keep an eye on your email for a reply. 

 

 

/Kent

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Message 4 of 8 (441 Views)
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Re: Disabled Account Need Help

★ Novice

Ah ok. Thank you for the help I appreciate it.

 

 

Message 5 of 8 (423 Views)
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Re: Disabled Account Need Help

★★ Newbie

Any news? I have same issue and the answer from EA is not coming.

Message 6 of 8 (304 Views)
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Re: Disabled Account Need Help

★★★★ Novice

Email doesn't work even if EA replies they don't even read the whole thing

Message 7 of 8 (218 Views)
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Re: Disabled Account Need Help

[ Edited ]
★★ Newbie

They replied me after some time saying I was hacking and my account will remain disabled. I did nothing because it was a lie and I don't want to talk with robots about rights. After 3-4 days they e-mailed me again saying I'm back online because they reviewed the case and it was because a charge back (I asked money back from paypal cuz EA didn't get me the in-game funds). So, they first call me hacker..... worst experience I lived in online gaming and I was pay money to them.....

Message 8 of 8 (186 Views)
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