I started a Customer Service chat When it was clear they couldn't fix my problem I asked to be Escalated the until refused to escalate me until the third time I asked. Even then I'm not sure I was escalated as there name remained the same in in the window. When the second person was repeating the same as the first and refused to help I asked to file a bug report they said no just disconnected me, and basically told me I was lying Can someone high up in customer satisfaction forward my Case number 50670133.
I'll sum it up anyway, I bought a game and its expansion about 5 years ago and now its showing as two copies of the same game in On the Origin App And they are saying its not possible and I bought the same game twice. They even asked for a screen shot then told me I bought the same game twice. I said no I bought the game and the expansion why would I buy the same game twice.. They said No you bought this twice it show that in you account.. and I said I know what it shows in my account but that isn't the case can I be escalated. No you bought the same game twice... Ask to be escalated twice more and I am told I'm talking to the Floor Supervisor now but there was no name change. I explain the same thing and am told I bought the same game twice. and they asked for an Email from 5 years ago that I couldn't provide.. Then They say they cant help me I say can you escalate this so I can file a bug report then I'm no goodbye and they disconnect the chat and make it so they whole chat disappears.. Couldn't grab a screen shot or ask for a transcript be cause they disconnect me without resolution unexpectedly
