Confused why my account was banned [ Edited ]

[wofseth]

Hello. My origin account has been banned.

There is about a week (5 working days) since I've followed this steps:

"The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already."

But there was no response so far and my account is still banned.

Things I've done that probably the software might see these as hacks attempts:

- I've downgraded my subscription

- I've changed my credit card with a revolut one (is revolut payment illegal?)

But I'm not even sure that this is the reason, because I didn't really received one.

Things I can do to take my account back (a lot of work done for my FUT Team, so this is why I'm "fighting" for this):

- upgrade my account subscription back

- use the original card (before the revolut one)

I really need someone from Origin to help with this.

Thanks

[EA_Aljo · Accepted solution]

Hi there, @wofseth.

Unfortunately, we're not able to help with banned accounts through Answers HQ. I can see your case is still awaiting investigation. It should be handled soon so keep an eye on our email. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @wofseth.

Unfortunately, we're not able to help with banned accounts through Answers HQ. I can see your case is still awaiting investigation. It should be handled soon so keep an eye on our email. Thanks!