Charged Double and have no other way to report it!

by F7RON
Reply

Original Post

Accepted Solution

Charged Double and have no other way to report it!

★★ Novice

Hi all,

 

I was charged twice for buying battlefront, a simple glitch, however trying to get it resolved has turned into a nightmare. I've reported a bug, tried 3 times to chat with someone from EA and searched endlessly for a email address. Can someone help me please??Disappointed

 

Regards
FJ

Message 1 of 6 (272 Views)

Accepted Solution

Re: Charged Double and have no other way to report it!

Community Manager (retired)

Hi @F7RON,

 

You'll need to contact the support team directly for that. To do so, fill out this form and select Orders in the drop down menu. 

 

Hope that helps.

View in thread

Message 2 of 6 (280 Views)

All Replies

Re: Charged Double and have no other way to report it!

Community Manager (retired)

Hi @F7RON,

 

You'll need to contact the support team directly for that. To do so, fill out this form and select Orders in the drop down menu. 

 

Hope that helps.

Message 2 of 6 (281 Views)

Re: Charged Double and have no other way to report it!

★★ Novice

I have done that, it directs me to a chat that infinitely loads, or a "Call Me" option that does not list my country.

 

Message 3 of 6 (260 Views)

Re: Charged Double and have no other way to report it!

★★ Novice

THIS IS NOT RESOLVED.

Message 4 of 6 (255 Views)

Re: Charged Double and have no other way to report it!

★★ Novice

Why did you mark this as solved without providing me with any new information????

 

Message 5 of 6 (251 Views)

Re: Charged Double and have no other way to report it!

Community Manager (retired)

Hi @F7RON,

 

I've marked it as solution because you need to contact support. There's nothing else we can do on the forums. 

If the chat does not load, make sure to try another browser. Also if you see the Call me button, select UK or US as your country. This way an advisor will call you in English.

 

Keep us updated.

 

 

Message 6 of 6 (213 Views)