May 2016
Hi,
I have a different account where I have purchased various games.
I changed my phone number and got locked out.
I tried to follow the steps (go to contact us, choose origin access, choose manage my account, can't access my account).
When I finish all the steps a loading spinner shows that never ends. I left it on for an hour and it was still doing the same. I tried different pc's, still the same. I tried different days, still the same.
Is there some way I can contact EA other than the not working support form so I can access my account?
Regards,
shotor
Solved! Go to Solution.
May 2016 - last edited May 2016
@fr0ek Hi shotor,
You could try using another browser, or making sure that the browser you are using doesnt have any essential features disabled / third party apps interfering.
That said, you could also use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday).
Let us know how you get on.
Cheers,
Nils
May 2016 - last edited May 2016
@fr0ek Hi shotor,
You could try using another browser, or making sure that the browser you are using doesnt have any essential features disabled / third party apps interfering.
That said, you could also use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday).
Let us know how you get on.
Cheers,
Nils