October 2019
How do I change my EA account email without access to the original email address listed? I joined years ago and I'm just trying to change this default username but I don't have access to my email account. Everything I try to do only prompts the site to send a verification link to my email address listed. Great and horrible security all in one.
Solved! Go to Solution.
October 2019 - last edited November by EA_David
Hey @abc1239408307 if you no longer have access to the email on the account then the best thing to do is to speak with one of our support advisers who will be able to advise you further.
You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.
Darko
October 2019 - last edited November by EA_David
Hey @abc1239408307 if you no longer have access to the email on the account then the best thing to do is to speak with one of our support advisers who will be able to advise you further.
You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.
Darko
October 2019
October 2019
Hey @recoveraccount12 if our account recovery team are unable to assist you due to the information you provided not meeting the criteria to grant access to an account then I'm sorry to say but there is nothing that we can do to change this on AHQ.
The best thing to do is fill out the form again with as much information as possible.
Darko
October 2019
November 2019
November 2019
I can say after these eventful days I'm disgusted about how useless the chat support and the form reviewers are but now, after calling the phone support, I can say tha tthere is still hope for you all. The wonderful real human being who answered the phone helped me to answer to the form correctly, and also in providing information what is and what isn't too important info. Surprisingly after providing the form with zero empty spaces, I was still rejected. After calling the support second time, they same guy answered and went through my rejected form. He said there was no ground for the rejection this time and went on changing my email by himself (the phone support obviously has the highest power), thus I finally got my account back! What a true champion that phone support guy is. So, guys, if you have the same problem, just dig in all the information you just can find (last numbers for the credit crad are important) and if you cant get through, call the support; they can and will help you fill the form with correct info. It's not optimal but hey, it's worth it if you can finally rest the case.
April 2020
I have the exact same issue, same support behavior... this is ridiculus.
April 2020
Hey @enunez_cr have you filled out the account recovery form to try and gain access to the account?
Darko
June 2020
I'm having the same issue. I created my account years ago with an email address I no longer have access to. After years of having no issues, my account has been hacked and whoever is using it is selling all of my players on FIFA20. Obviously my first response is to change the password, but I can't do that without access to my old email. So I'm trying to add a new email or phone number, but can't do that without the old email either.
I've filled out the recovery form and have gotten NO RESPONSE at all. Additionally, they keep marking my cases as "resolved" when I literally have not heard anything from EA's side. Now I'm here, praying that I can talk to someone (a human being) who can tell me what's going on and what I should do since going through EA's Help channels aren't doing anything. Feel like I'm going crazy, shouting into the void.