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Cant remember Origin sign-in Password, can't access email to change password.

by jsmurphlfc94x
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Cant remember Origin sign-in Password, can't access email to change password.

★★ Newbie

So basically, I can't access my origin account that I use for UT, Madden etc. as I can't remember the password. When I tried to reset the password it said it has sent a password rest email to the email address linked to the account, but the problem is that I cannot access the email account, as it is not a verified email address I believe? I am wondering if someone can help me out, and if I could change the email address, to my current one?

 

Any help would be GREATLY appreciated.

 

 

 

Thanks

Message 1 of 6 (7,413 Views)

Accepted Solution
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Re: Cant remember Origin sign-in Password, can't access email to change password

EA Staff

Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game' - if you are unable to log in with the affected account, please create a new one
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

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Message 2 of 6 (9,611 Views)

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Re: Cant remember Origin sign-in Password, can't access email to change password

EA Staff

Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game' - if you are unable to log in with the affected account, please create a new one
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Message 2 of 6 (9,612 Views)
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Re: Cant remember Origin sign-in Password, can't access email to change password

★★ Newbie

how do i switch my email account for madden 17? my account is registered to lifter9678 and i do not have access to that email anymore

Message 3 of 6 (6,253 Views)
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Re: Cant remember Origin sign-in Password, can't access email to change password

★★ Newbie

maybe a phone number that actually works would help

Message 4 of 6 (6,251 Views)
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Re: Cant remember Origin sign-in Password, can't access email to change password

EA Staff

@Lycra1 Are you running into issues if you try to contact an Advisor by following the the steps I posted above? And if you are, what exactly is happening or going wrong for you?

Message 5 of 6 (6,231 Views)
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Re: Cant remember Origin sign-in Password, can't access email to change password

★ Novice
@EA_Kristi okay wth.. case got denied so then what happens? i lose thousands of dollars by not being able to access my games?
Message 6 of 6 (939 Views)
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