Cant log in to origin

[Waggyboo]

Hi, I keep trying to open origin but an error page pops up, I can't see what it says as it looks like its been cut in half so I can't read the message on it. I don't know what to do and I can't get on origin. What do I do?

[kabouki1965]

Hi @Waggyboo
There are some things you can try:

Try to do a clean boot https://www.windowscentral.com/how-clean-boot-windows-10

If it doesn't work, you can clear the Origin cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

If it doesn't also work you can try to manually uninstall Origin http://help.ea.com/en/article/manually-uninstalling-origin/

Then run CCleaner http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/

Then go in C:\Program Files (x86)\Origin -delete this Origin folder

Now you have to go to your recycle bin and clean so Origin no longer exists as a file.

Then delete temp files and restart your machine.

Finally, install Origin as administrator https://www.origin.com/usa/en-us/store/download