Cant install madden 20, once the installation begins the [ Edited ]

[shashank531]

Hey, I have trouble installing the madden20 game on my ps4. 

As you can see in the video as I start the game initially it starts but after a while, the message of you entering in a restricted screen pops up and after that, a layer of black films comes over and after that, I can't do anything.

I have tried everything possible from deleting and downloading the game to restoring my ps4. Nothing is working.

I downloaded this game from the ps store.

Please help me solve this as soon as possible I have been struggling from last two days. Please help me out.

[EA_Darko]

Sorry to see that you are having issues @shashank531.

Can you try the following steps to see if they help:

Restart your console:

• Turn off your console and then turn it back on.

Make sure your game software is up to date:

• Go to the PlayStation home screen. 
• Highlight the game you're playing and press the Options button on your controller.
• Select "Check For Update" and install any updates that are available.

Make sure your PS4's system software has the most recent update:

• Select Settings at the top of the PlayStation home screen.
• Choose "System Software Update" and allow any system updates to install.
• Reboot your PlayStation 4.

Clear your PS4's cache:

The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console. 

1. Press and hold the PlayStation button on your controller. 
2. Select "Turn Off PS4". 
3. Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
4. Restart the PlayStation 4. 

 Uninstall/reinstall your game: 

• So you're still having problems? OK, you maywant to think about uninstalling/reinstalling the game experiencing the error. 
  • Before you do this, upload your save game to the cloud (or to a USB storage device). That way you won't lose your progress and have to start over once you've reinstalled.
  • OK, once you're ready to uninstall your game data from the console, follow this guide SCEA put together over at their official site.

Reinstall the original hard drive:

• This is only if you have upgraded your PS4's hard drive (read: replaced it with a larger one). Sony suggests re-installing the original hard drive that came with the console. 

If none of these steps have helped, you should reach out to PlayStation Support.

Darko

[shashank531]

Thank You very much for the reply. I have tried everything you have mentioned and it still does not work.

This my first time installing madden 20 and I haven't even reached the pro bawl match yet it always get stuck here. I have written to EA people as well as sony ps4 people but no one has replied to me yet.

Thank you

[EA_Darko]

In that case @shashank531 let's try starting the PS4 in safe mode and then rebuilding your database: https://www.playstation.com/en-ie/get-help/help-library/system---hardware/power---system-stability/s...

 
Let me know how you get on.

Darko

[shashank531]

@EA_Darko  thank you very much for replying. I tried doing this as well and it did not work. still doing the same thing.

Thanking You

Shashank Rai

[EA_Darko]

Hey @shashank531 can you grab me a video of the issue as it happens. 

I'm not seeing any similar reports so would like as much info as possible about the issue.

Darko

[shashank531]

@EA_Darko Hey I am attaching a video with this post 

[Arceneaux662]

@shashank531 Did you get any help I’m stuck on 75% and it’s been downloading for almost a week....if you look on YouTube @EA_Darko EA it’s a lot of us having this problem

[shashank531]

@Arceneaux662 No did not receive any help from EA, I think @EA is only interested in taking money from people and not helping. It's like I have wasted money buying this game, have been played it yet because it never let me install it. I don't think I will ever buy any game from EA. Just going to stick to 2K, they are much better.

[Arceneaux662]

That’s crazy smh...