Cannot play FIFA 16 on Origin after purchase. Origin client asks for activation [ Edited ]

[iNanoBlack]

I recently bought FIFA 16 on 01.01.2016

I was able to download and install the game via Origin client and was able to play on the first day.

I tried playing FIFA 16 again the following day (02.01.2016) and I get a prompt stating that the game needs to be activated.

When I check My Games, FIFA 16 is not listed. It is as if I never purchased the game.

An email from EA/Origin about my purchase order states that the payment failed. However, my credit card has been debited for the total amount €35.99

Order History in my Origin account also states that payment failed.

My order number is 1001858915869

I'm running a Windows 10 PC and I have not had any problems with any games so far except for this.

I would really appreciate some help on this.

[EA_Nils · Accepted solution]

@iNanoBlack Hi,

You will need to contact an EA Game Advisor, to look into this for you further: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA account and choose "Origin" as Product, your Platform, "Orders" as Topic and "Report payment error" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,

Nils

[EA_Nils · Accepted solution]

@iNanoBlack Hi,

You will need to contact an EA Game Advisor, to look into this for you further: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA account and choose "Origin" as Product, your Platform, "Orders" as Topic and "Report payment error" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Thank you,

Nils