Re: Cannot change phone number for verification

by EA_Darko
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Original Post

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Cannot change phone number for verification

★★★ Newbie

I have tried several times to change the number I receive texts for verification to no avail. On the account security menu it says it is using my new phone number, and when selecting it as the verification method it will send a code to it, but in anything else, such as in game or signing into my account, it only allows me to send the code to my old phone number.

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Accepted Solution

Re: Cannot change phone number for verification

Community Manager

Hey @JoshuaCLaw for any account issues the best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Darko.png

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Message 2 of 2 (276 Views)

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Re: Cannot change phone number for verification

Community Manager

Hey @JoshuaCLaw for any account issues the best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Darko.png
Message 2 of 2 (277 Views)