Cannot access email too

by valecia1215
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Original Post

Cannot access email too

★★★★★ Newbie

If you come here looking for help from EA because you lost access to your original email, forget it. There will be no help. I lost access and I have purchased a lot of Sims 3 software on disks in the past. I was trying to login to purchase more. They say they cannot help unless I gain access to an email that no longer exists. I'm not purchasing another EA product again. Most of what I need for Sims 3 can be found online anyways. This company is hurting the people who purchased and chose not to pirate the software. Not smart at all.

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Re: Cannot access email too

Community Manager

Sorry to hear that you are having issues @valecia1215.

 

We take account security very seriously and unfortunately if you cannot verify that you are the account holder then our team will be unable to make any changes to an account or allow you access.  The best thing to do is put together as much info as you can related to the account and resubmit the account recovery form.


Darko

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