December 2019
I made an EA account back in 2008 using my old email address (which I still have access to but do not use). Two years ago I ended up making a new EA / Origin account by accident and have been using that for support tickets and support forum posts. The problem is that my old Xbox 360 and Xbox One gamertags were linked to the old email account. I was able to un-link my Xbox One gamertag from the EA account page, but there is NO option to un-link the Xbox 360 gametag (they were the same).
When I go to link my Xbox Gamertag to my new EA account email address using the "login with Xbox" option on the EA site the EA site incorrectly associates my gamertag with the OLD EA account & email ... Even though my email address on my Xbox / Microsoft account is correct with my new email address.
Because of this issue I am unable to post in EA game forums because the forums don't seem to think I own the game when I actually do. Who can help fix this? I tried to open a support Case but no matter what options I select I get the same "no channels available" to open a case.
This is, by far, the worst service site structure I've ever seen!
December 2019