2013-12-16 05:18 AM
I'm trying to buy a Sims 3 expansion pack and I've written the exact address and everything from my credit card but it still says it can't be verified
Solved! Go to Solution.
May 2016
Let Paypal verify your card for EA since they cant. Bought three things by putting in my card then it stopped working. Set up paypal, used that option and now I can keep buying stuff again
2013-12-16 07:23 AM
You have to make sure the "SAVE BILLING AND CREDIT CARD INFORMATION FOR FUTURE PAYMENTS" check box is checked before the transaction completes... if its left unchecked then it will not go through(yet you will still get that $1 temporary pre authorization charge.
Cards carrying the Visa and MasterCard logo all require retailers to institute the $1-hold process and most also include debit cards. The charge is a preauthorization that provides a way for your credit card company to verify the card is valid before allowing you to use it when the amount of the full charge is not yet certain.
The $1.00 is temporary.Will be refund back to your account.
Just give it some time, the time depending on the accounts involved.
so again... check that save card info button when placing the order.. and then delete it afterward if you like and it will go through.
If it still doesn't work, please contact Customer Service/Game Advisors.
https://help.ea.com/contact-us
If you need more informations, click this link. https://help.ea.com/article/ordering-payment-information
For any issues regarding accounts, please follow these steps to contact a game advisor for more help:
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’
3. Click Find Solutions
4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
Picture to help you understand better, https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.
For customers in North America:
For Customers outside of North America:
Please be aware that it is likely that the agent you speak to will need to confirm your personal informations on this account.
Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
September 2014
And what if that doesn't fix it... I tried that and it didn't work and the EA live help guys just tell me to wait 24 hours and try again...
September 2014
Having the same issue. Except I've waited 24 hours and still nothing.
September 2014 - last edited September 2014
The same answer applies, and if it doesn't work, only the Help Center can assist further. This is Answer HQ, not the Help Center. We are not a commercial business functions website. If our suggestions aren't enough help, you should connect here:
September 2014
@butane350 wrote:
And what if that doesn't fix it... I tried that and it didn't work and the EA live help guys just tell me to wait 24 hours and try again...
@butane350 @Rayquaoxys3846 Outside of waiting 24 hours, I would suggest that you also speak with your bank to see what the issue might be and whether there are any difficulties on there end that might interfere with the transaction.
Cheers,
Nils
January 2015
The help I get here is garbage. Ive tried multiple devices and cards and none go through so I know it is EA's fault, and they are not helping. Ive been waiting for a month for some email from god that is suppost to help me with my issue, and still nothing. Ive spoken to mulitple reps in live chats and they all just say make sure its not your bank's problem, then send me off waiting for an email.
January 2015
Im having the same issue and it seems like no one at EA understands the issue and how frusturaing it is.
May 2016
Let Paypal verify your card for EA since they cant. Bought three things by putting in my card then it stopped working. Set up paypal, used that option and now I can keep buying stuff again
May 2016
@mayson8795 Thanks for letting us know what worked for you, much appreciated.