Can't run The Sims 4 with the video card in this system.

[bzeimet]

Unable to start: Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications .  Help please!  I have updated the drivers and still unable to run Sims 4.  Was working fine but now is not.  THANKS!

[EA_Nils · Accepted solution]

@bzeimet Hi,

Can you post a DxDiag of your system? Instructions are available below:

Spoiler

1.  Press and hold the Windows key and the letter R on your keyboard
2.  You will see a Run box in the lower-left corner of your screen
3.  Type dxdiag in the text field
4.  Click OK
5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6.  If your computer has a 32-bit version of Windows, that button will not be available

7.  Click the Save All Information button, found on the bottom of the DXDIAG report
8.  Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.

This will allow us to take a closer look why this error message might be popping up for you.

Cheers,

Nils

EDIT: marking thread as resolved as it appears abandoned. Feel free to still reply with your dxdiag if you need further assistance.

[EA_Nils · Accepted solution]

@bzeimet Hi,

Can you post a DxDiag of your system? Instructions are available below:

Spoiler

1.  Press and hold the Windows key and the letter R on your keyboard
2.  You will see a Run box in the lower-left corner of your screen
3.  Type dxdiag in the text field
4.  Click OK
5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6.  If your computer has a 32-bit version of Windows, that button will not be available

7.  Click the Save All Information button, found on the bottom of the DXDIAG report
8.  Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.

This will allow us to take a closer look why this error message might be popping up for you.

Cheers,

Nils

EDIT: marking thread as resolved as it appears abandoned. Feel free to still reply with your dxdiag if you need further assistance.