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Can’t play online (yomail.info)

by jqjakeq501
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Original Post

Accepted Solution

Can’t play online (yomail.info)

★ Novice

I think my Digital download copy was hacked. It has a random email account “ua****@yomail.info”. I’ve tried for days to get the issue resolved, but EA has the worst customer service ever. I just wasted 20 mins talking to some guy who needed to escalate my problem to a higher up where I sat on hold for 10 mins before hanging up. 

 

Has anyone else encountered this issue?

Message 1 of 17 (4,564 Views)

Accepted Solution

Re: uf*****yomail.info

Community Manager

Hey, all.

If you're seeing a different email address registered to your EA account it seems likely that someone else has gained access to your account credentials. If you are no longer able to access your account please contact our Live-Support team by filling out the account recovery form below.

Click here for account recovery

 

How to Maintain Account Security

https://help.ea.com/en-us/help/account/how-to-maintain-account-security/

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Message 12 of 17 (4,763 Views)

All Replies

Re: Can’t play online (yomail.info)

Community Manager

Sorry to hear that you are having issues @jqjakeq501.

 

Was your case escalated to a specialist? If so the best thing to do is wait to hear back from them.


Darko

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Message 2 of 17 (4,534 Views)

Re: Can’t play online (yomail.info)

★ Novice

I have at least two open cases. You think I’ll hear something with the next week? At this point, I’d be fine with getting my $60 back and never buying another digital copy. 

Message 3 of 17 (4,522 Views)

Re: Can’t play online (yomail.info)

Community Manager

Hey @jqjakeq501 if our live support team is working your case then the best thing to do is give them a little time. I can't discuss any account related issues on AHQ so if you don't hear back from them by the weekend then let us know.

 

Darko

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Message 4 of 17 (4,503 Views)

Re: Can’t play online (yomail.info)

★ Novice

I purchased the game over a week ago. How soon would you like to play a game if you paid $60 for it? Within two weeks, a month? Worst customer service I’ve ever experienced in my life. 

Message 5 of 17 (4,483 Views)

Re: Can’t play online (yomail.info)

[ Edited ]
Community Manager

Hey @jqjakeq501 I understand your frustration. If your case is being investigated by a specialist team then you will need to wait to hear back from them. I would suggest enraging that you check your email folders for any updates.


Darko

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Message 6 of 17 (4,445 Views)

Re: Can’t play online (yomail.info)

★★★ Newbie

Have you fixed it?

Message 7 of 17 (4,158 Views)

Re: Can’t play online (yomail.info)

Community Manager

Hey @mariocampu28 are you having an issue that we can assist with? 

If so please let us know a little information and we will do what we can to help.


Darko

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Message 8 of 17 (4,129 Views)

Re: Can’t play online (yomail.info)

★★★ Newbie

I cannot play online because there is a yomail.info that appears on my account but it is not mine

Message 9 of 17 (4,090 Views)

Re: Can’t play online (yomail.info)

★★★ Newbie

I’m having the same problem. Ever after going through the phone and waiting process I only got some BS email. EA customer service is sad :-(

Message 10 of 17 (4,060 Views)
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