Can't live chat with EA Support, only phone call available

[GenoyTexy]

Why is this? This morning I was trying create a new case but the live chat window wouldn't open and when I tried to create another case after that, the live chat option was unavailable- I could only get a call from EA as an option which I don't want. I can't even resume the case as I can't live chat there either.

[EA_Ataashi]

Hey @GenoyTexy 

Could you check if you're still unable to create a new live chat case on EA Help?

Your previous one indeed got stuck and it might have blocked the system - apologies for that  However, it got automatically closed right now, which should allow you to create a new one simply by following the steps from this article.

/Ataashi

[GenoyTexy]

Still can't access it. For 3 days. Can you fix it?