Can't install Origin

by lalafoxX
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Original Post

Accepted Solution

Can't install Origin

★★★ Newbie

I've had many problems with Origin in the past six or so months.  At first, I couldn't launch my game.  I deleted Origin so I could reinstall it, but now it won't install on my computer.

 

It seems to install correctly until it updates Origin at the end of the installation.  After it tries to update, I get a message saying, "Something went wrong during the installation.  Please reinstall Origin."

 

I have reinstalled Origin so many times and I always get this message.  I use Windows 7.  Please help!

Message 1 of 25 (79,637 Views)

Accepted Solution

Re: Can't install Origin

Community Manager

@lalafoxX  Hi, 

 

First off, please download the Origin installation file from here: https://www.origin.com/download

Next, please navigate to your download folder and right click the "OriginThinSetup.exe" file and choose "Run As Administrator".

 

If that still does not work, and the installation fails, please follow the below steps in exact order:

  1. Manually uninstall Origin.
  2. Run CCleaner.
  3. Restart your router/modem and do a Clean Boot.
  4. Make sure that your UAC is enabled and set to notify.
  5. Download the latest version of Origin and install the client - make sure to run the setup file with administrator rights.
  6. Add firewall/antivirus exceptions for Origin and open the needed ports.
  7. When starting Origin, please make sure to run it as Administrator.

Let us know how you get on afterwards.

 

Cheers,

Nils

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Message 2 of 25 (81,645 Views)

All Replies

Re: Can't install Origin

Community Manager

@lalafoxX  Hi, 

 

First off, please download the Origin installation file from here: https://www.origin.com/download

Next, please navigate to your download folder and right click the "OriginThinSetup.exe" file and choose "Run As Administrator".

 

If that still does not work, and the installation fails, please follow the below steps in exact order:

  1. Manually uninstall Origin.
  2. Run CCleaner.
  3. Restart your router/modem and do a Clean Boot.
  4. Make sure that your UAC is enabled and set to notify.
  5. Download the latest version of Origin and install the client - make sure to run the setup file with administrator rights.
  6. Add firewall/antivirus exceptions for Origin and open the needed ports.
  7. When starting Origin, please make sure to run it as Administrator.

Let us know how you get on afterwards.

 

Cheers,

Nils

Message 2 of 25 (81,646 Views)

Re: Can't install Origin

Hero

Hello.

Check system files. Run command line as Admin and enter commands:

1) delete garbage:

DISM.exe /Online /Cleanup-Image /spsuperseded /hidesp
DISM.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase

2) check system files, step 1. if errors faond - restart PC


sfc /scannow & findstr /c:"[SR]" "%windir%\Logs\CBS\CBS.log" >"%userprofile%\Desktop\sfclog.txt"

3) check system files, step 2. if errors found - restart PC


DISM.exe /Online /Cleanup-Image /RestoreHealth

4) try use my script for clean of Origin data and reinstall it.

Delete .txt in name and run it as Admin.
http://answers.ea.com/ea/attachments/ea/O-2/207936/3/CleanOrigin.bat.txt

Message 3 of 25 (79,534 Views)

Re: Can't install Origin

★★★★★ Novice

no one of this worked for mine Frown

and i cant open install origin Frown

Message 4 of 25 (79,487 Views)

Re: Can't install Origin

★★★★★ Newbie

YES! thank you Nils finnally :eahigh_file:

Message 5 of 25 (74,745 Views)
0

Re: Can't install Origin

★★★ Newbie
Why must the install be run as ADMIN?
Message 6 of 25 (73,987 Views)
0

Re: Can't install Origin

★★★ Newbie

hi please help me I cant run origin due to (0xc000007b) error  please help me i want to play apex

 

Message 7 of 25 (73,556 Views)

Re: Can't install Origin

★★★ Newbie
Bonjour, dés que j'appuis sur le lien: https://www.origin.com/download
il se passe ceci:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>5B0E4C3E95A07202</RequestId>
<HostId>
+HAlrv4pXNN3ugN7VGsudT/MHf5MdZOOXGuMvGM7aWP1YkU5e+wwErFVAjdmmLlXLdeOZVn9RpM=
</HostId>
</Error>
pourriez vous m'aider ?
Message 8 of 25 (73,210 Views)
0

Re: Can't install Origin

★★ Novice

Well, I am glad I did not buy anything and just got the game for free with my new Video card, but I am upset that I can't now use the game at all and I wasted my time.  I have followed all the directions and still can't get it to work on my system.  There is no reason it will not work, it just burns CPU cycles and does absolutely nothing.  I am a bit frustrated that this is what EA considers Tech support.  Personally, someone on the phone is better than reading a string of people from 2016 to today. 

Message 9 of 25 (72,883 Views)

Re: Can't install Origin

★★ Guide

Pretty Crap Platform. I don't have these problems with Steam or Battlenet.......Just Saying.......Angry

Message 10 of 25 (69,954 Views)
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