Re: Can't find my sims 3 game

by EA_Kristi
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Original Post

Can't find my sims 3 game

★★★ Newbie

HI,

 

i purchased it through amazon and got a key for it.

 

enteredit on origin but its not inmy games section.

 

please help, as it says the key has already been redemed, which, i know because i entered it.

 

 

Message 1 of 4 (157 Views)

Re: Can't find my sims 3 game

[ Edited ]
Community Manager

Can you check that your My games isn't only showing installed or favourited games. I can see the amazon Sims 3 package on your account so it should be visible to you. 

 

In the Origin menu using the "reload my games" button may help too. 

Thanks. 

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Message 2 of 4 (148 Views)

Re: Can't find my sims 3 game

★★★ Newbie

HI,

 

thanks for the reply,

 

I have tried what you advised but still not showing.

 

any more help?

Message 3 of 4 (137 Views)

Re: Can't find my sims 3 game

EA Staff

At this point I do believe that it would be best if you would contact an Advisor via live chat or phone so they can look into what’s going on here: 

1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Message 4 of 4 (131 Views)