Can't connect to an advisor

[Korbonc]

Hello,

I can't connect to an advisor for the past 2-3 days. I'm always stuck on the chat initialize page and it doesn't go through the live chat. I have tried from different browsers and from different computers. Also tried changing my location in the top right corner and tried it in different times of the day. Expected wait time is always around 5 min but even after waiting hours nothing changes. Also tried choosing different games / platforms etc.

Is there any other way I could get in touch with someone to help with my issue? (Phone call is not available in my country.)

My original problem is that I lost access to the e-mail currently set up for my Origin account and I would like to change it but when I press "edit" it want's to send a code to my current e-mail to verify it's really me. Which I obviously can't check because I no longer have access to it...

I can still login to my origin account without any issue but in the future if I ever get locked out of it for some reason, it will be a problem, so I would like to fix it now.

Thanks for your help in advance.

[holger1405]

@Korbonc 

Restarting the router, changing the region to English (if not already set this way), using Internet Explorer, disabling add-ons especially anti-script and ad-block software or the windows firewall and the virus scanner for the contact attempt could help.

 Here is an EA contact guide.

 If all this fails and call becomes the only option, you can use a Voice-Over-IP service like Skype, Viber, or Google Voice for this call to reduce the cost. Just put your location in the Voice-Over-IP service to UK. (UK number  +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)

 More international Telephone numbers:

UK: +44 203 0141818
France:  +33 4 81 68 08 08
Spain: +34 911 230 490
Germany +49 221 37 050 193
Austria: +43 720  88 33 49
Mexico: +52 33 4770 5297
Norwegian:  +47 21 08 17 06
Dutch: +31 20 80 83 219
Swiss  +41 225 18 10 05

Poland  +48 22 39 70 840
 
You also could try EAs Support on Twitter or on Facebook.