Chat might not be available depending on day and time and your location.
To help avoid issues while contacting us, please refer to the below steps:
1. Go to https://help.ea.com/en/contact-us/new/ -- do not use a mobile device to contact us
2. Select your country from the upper left corner. If it isn't listed, try US or UK
3. Select Game, click Next
4. Select Platform, click Next
5. Select Topic and Issue and give a description, click Next
6. Select the method in which you want to contact us
7. Some contact options might not be available depending on the time at which you place your request
Doesn't work? Select another game, topic or issue. You can also press F5 to reload the page or try another browser.
Unable to login on your account? Click "Having trouble accessing your account?" at the bottom right of the screen, during the login step.
Is there any change in any part of your contact route? Do you always choose the "Help" option from within the Origin client program? Or do you use a browser? If the latter, try a different one.
Same with me. I tried to reach them 4-5 times, but I always get this message and I can't pass through:
Thanks for Contacting EA!
Please wait while we connect you to an EA Game Advisor.
A waited 4 hours, still nothing. (The estimated wait time was 5 min btw)
I used Chrome.
Could you please try clearing your browsers cookies and cache or try a different browser all together (I would recommend IE)?
Also tried with IE -> Can't click on the "Chat Now" button -> even worse.
Tried with Firefox -> Can't even search for a game...
I just want to get a refund because my order is still processing after 5 days T_T
Could you try using the following link in Firefox to get to the contact options and then see if you can get into chat (also try using US or UK site, you can change it in top left corner): http://help.ea.com/en/contact-us/new/?product=origin&platform=pc&subject=Refund&category=billing-pur...
For some reason, I used IE again, the button was visible and the chat worked. Could you please find out the problem in Chrome, because it is still not working.