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Re: Can't connect to EA live chat?

by Gorath_the_Elder
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Can't connect to EA live chat?

★★★★ Novice

I could always connect to EA live chat and talk with an advisor but lately i cant go past the "thanks for contacting EA!".

 

Message 1 of 58 (38,915 Views)

Accepted Solution

Re: Can't connect to EA live chat?

Community Manager

Chat might not be available depending on day and time and your location.

 

To help avoid issues while contacting us, please refer to the below steps:


1. Go to https://help.ea.com/en/contact-us/new/ -- do not use a mobile device to contact us
2. Select your country from the upper left corner. If it isn't listed, try US or UK
3. Select Game, click Next
4. Select Platform, click Next
5. Select Topic and Issue and give a description, click Next
6. Select the method in which you want to contact us
7. Some contact options might not be available depending on the time at which you place your request

Doesn't work? Select another game, topic or issue. You can also press F5 to reload the page or try another browser.

Unable to login on your account? Click "Having trouble accessing your account?" at the bottom right of the screen, during the login step.

--Tom

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Message 23 of 58 (15,599 Views)

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Re: Can't connect to EA live chat?

★★★★★ Expert

Is there any change in any part of your contact route?  Do you always choose the "Help" option from within the Origin client program?  Or do you use a browser?  If the latter, try a different one. 

Message 2 of 58 (38,783 Views)

Re: Can't connect to EA live chat?

★★★★★ Novice

Same with me. I tried to reach them 4-5 times, but I always get this message and I can't pass through:

 

Thanks for Contacting EA!

Please wait while we connect you to an EA Game Advisor.

 

A waited 4 hours, still nothing. (The estimated wait time was 5 min btw)

 

I used Chrome.

Message 3 of 58 (38,771 Views)

Re: Can't connect to EA live chat?

Community Manager (retired)

Could you please try clearing your browsers cookies and cache or try a different browser all together (I would recommend IE)?

Message 4 of 58 (38,765 Views)

Re: Can't connect to EA live chat?

★★★★ Novice

No. same thing everytime.i asked my  friend to do the same thing and it worked for him.

Message 5 of 58 (38,744 Views)

Re: Can't connect to EA live chat?

★★★★ Novice

i tried IE and still the same.

Message 6 of 58 (38,743 Views)

Re: Can't connect to EA live chat?

Community Manager (retired)

Could you please give me a link to the exact page you get stuck on?

Message 7 of 58 (38,732 Views)

Re: Can't connect to EA live chat?

★★★★★ Novice

http://help.ea.com/en/chat/initialize/

 

Also tried with IE -> Can't click on the "Chat Now" button -> even worse.

 

Tried with Firefox -> Can't even search for a game...

 

I just want to get a refund because my order is still processing after 5 days T_T

Message 8 of 58 (38,729 Views)

Re: Can't connect to EA live chat?

Community Manager (retired)

Could you try using the following link in Firefox to get to the contact options and then see if you can get into chat (also try using US or UK site, you can change it in top left corner): http://help.ea.com/en/contact-us/new/?product=origin&platform=pc&subject=Refund&category=billing-pur...

Message 9 of 58 (38,716 Views)

Re: Can't connect to EA live chat?

★★★★★ Novice

For some reason, I used IE again, the button was visible and the chat worked. Could you please find out the problem in Chrome, because it is still not working.

Message 10 of 58 (38,711 Views)

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