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Re: Can't change my Origin ID

by EA_Nils
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Can't change my Origin ID

★★★★ Novice

When i try to go into my account setting and click edit to change my Origin ID i get a prompt asking me for my security code. I check my phone and enter the code that i was given via SMS, after entering i get sent back to my profile settings page and when i then try to edit my account it says i have to try again in a minute for it to send me another security code. There i am stuck in this loop. 

 

I tried chagning it in the Origin Client as well as on the ea website, both do not work.

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Re: Can't change my Origin ID

Community Manager

@MrNetworkbreaker Hi,

 

If you are still stuck in this loop, you will need to contact an EA Advisor: https://help.ea.com/en/contact-us/new

 

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

 

Log in with your EA Account and choose "Origin" as product, your platform, "Manage my account" as topic and "Manage account details" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

 

Thank you,

Nils

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Re: Can't change my Origin ID

Community Manager

@MrNetworkbreaker Hi,

 

If you are still stuck in this loop, you will need to contact an EA Advisor: https://help.ea.com/en/contact-us/new

 

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

 

Log in with your EA Account and choose "Origin" as product, your platform, "Manage my account" as topic and "Manage account details" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

 

Thank you,

Nils

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