Can't buy anything

by MsKKN
Reply

Original Post

Can't buy anything

★★ Novice

Been trying to buy stuff in Origin for the past month, just getting errors all the time, tried everything I can find, contacted support twice and their tips did not help either, only some days left of battle pass in apex legends and I can't but the god damn pass... 

Message 1 of 9 (704 Views)

Re: Can't buy anything

Community Manager

Sorry to hear that you are having issues @MsKKN.

 

Can I ask, what are the error messages that you are receiving?


The more info I have the better I can help.


Darko

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Message 2 of 9 (677 Views)

Re: Can't buy anything

[ Edited ]
★★ Novice

Sometimes it's just validation failed or something, other times it says something like need full cart info. 

Message 3 of 9 (621 Views)

Re: Can't buy anything

Community Manager

Would it be possible to grab the full error message @MsKKN as they generally contain information that allows us to narrow down the cause of the issue?

Darko 

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Message 4 of 9 (589 Views)

Re: Can't buy anything

[ Edited ]
★★ Novice

Yes of course, was at work when I replied so couldn't get it, at work again now, will reply later to you! 

Message 5 of 9 (584 Views)

Re: Can't buy anything

Community Manager

Perfect @MsKKN once I have the error message we will take it from there.

Darko

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Message 6 of 9 (558 Views)

Re: Can't buy anything

★★ Novice

Here is the error code that I get right now: [ref. #validation-failed]. But I have gotten other ones too.

Message 7 of 9 (523 Views)

Re: Can't buy anything

Community Manager

Hey @MsKKN are you using a VPN or anything else which may result in your geographical location not matching your payment information?

 

For your issue, it's no harm speaking with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 8 of 9 (466 Views)

Re: Can't buy anything

★★ Novice

No I don't use a VPN or such.. Already contacted support twice and they couldn't help either, maybe I just need a new account or something 

Message 9 of 9 (455 Views)