Can't Use Origin

by TracedHavoc
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Can't Use Origin

★★★ Novice

Every time I try to use my origin client and/or go on the Origin homepage, it loads forever

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Accepted Solution

Re: Can't Use Origin

[ Edited ]
★★★ Novice

@TracedHavok Try using a different DNS, I was able to get pass the infinite loading screen with a different DNS. Is your ISP Comcast Xfinity by any chance? This seems to be a common problem among Xfinity users. 

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Re: Can't Use Origin

EA Staff

Hello @TracedHavoc,

 

What firewall antivirus and firewall do you use? Do you sue any VPNs or proxies? Does the same issue occurs if you do a clean boot? Flushing DNS may help with this issue as well.

 

Let us know how you get on.
- Kristi

Message 2 of 11 (971 Views)

Re: Can't Use Origin

★★★ Novice

I usually just log on using the client, but now every time I try it will load for an indefinite amount of time, I use Avg and made sure that it is not allowed to target and folders involving Origin. 

Message 3 of 11 (963 Views)

Re: Can't Use Origin

★★★ Novice

I also just tried flushing my dns, that seems to do nothing as well.

Message 4 of 11 (961 Views)

Re: Can't Use Origin

EA Staff

That is very strange @TracedHavoc.

 

Would mind disabling AVG completely and only running Windows defender just to test? Also, if you use adblock or VPN/proxy could you disable these? Could you try the website if you use Chromes incognito mode?

 

- Kristi

Message 5 of 11 (944 Views)

Re: Can't Use Origin

★★★ Novice

I turned off AdBlock and disabled AVG for a while and was unable to still use the client, I also could still not use the Origin website in incognito mode.

Message 6 of 11 (942 Views)

Re: Can't Use Origin

[ Edited ]
★★★★★ Expert

@TracedHavoc  your problem is that you have closed all Wink in search engine.,(turning off JavaScript won’t completely protect you from tracking ,Cookies, probably the biggest privacy concern for most web uses).

 

Origin  work if you turn ON JavaScripT

 

Retired champion.
Message 7 of 11 (899 Views)

Re: Can't Use Origin

[ Edited ]
★★★ Novice

@TracedHavok Try using a different DNS, I was able to get pass the infinite loading screen with a different DNS. Is your ISP Comcast Xfinity by any chance? This seems to be a common problem among Xfinity users. 

Message 8 of 11 (912 Views)

Re: Can't Use Origin

Hero

Hello.
Try to

- check hosts file https://support.microsoft.com/kb/972034
- enter in command prompt that is running as Admin:
netsh http flush logbuffer
netsh branchcache reset
netsh interface ipv4 reset
netsh interface ipv6 reset
netsh interface tcp reset
netsh advfirewall reset
route -f

Restart PC.

 

If it not helped, Give to us a result of UOTrace for this servers:
signin.ea.com
accounts.ea.com
secure.download.dm.origin.com

 

Message 9 of 11 (841 Views)

Re: Can't Use Origin

★★★ Novice

My provider is Comcast, I'll try changing my dns real quick, thanks!

Message 10 of 11 (808 Views)
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