Can't Open Origin Or Redownload

[nmaou]

I don't always go on my computer and I'm also not the best at technology but after a few months of not being on my computer, I finally go on it and I try to play The Sims 3, so I try to open Origin but it wouldn't open at all! So I deleted it and redownloaded Origin but it won't open at all. when I try to open it it'll just say "This version of Origin is already on this computer. Would you like to re-install?" so I would press yes and then it wouldn't even install at all. I've tried everything. 

[yahel_1 · Accepted solution]

Hi @nmaou

Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >>http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

Restart your machine .

Run the setup file Origin with Admin rights http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

[EA_Nils]

@nmaou Hi, 

First off, please download the Origin installation file from here: https://www.origin.com/download

Next, please navigate to your download folder and right click the "OriginThinSetup.exe" file and choose "Run As Administrator".

If that still does not work, and the installation fails, please follow the below steps in exact order:

1. Manually uninstall Origin.
2. Run CCleaner.
3. Restart your router/modem and do a Clean Boot.
4. Make sure that your UAC is enabled and set to notify.
5. Download the latest version of Origin and install the client - make sure to run the setup file with administrator rights.
6. Add firewall/antivirus exceptions for Origin and open the needed ports.
7. When starting Origin, please make sure to run it as Administrator.

Let us know how you get on afterwards.

Cheers,

Nils

[MADrag0n]

http://answers.ea.com/t5/Origin/Origin-client-stuck-in-download-loop/m-p/5405701#M207936

[nmaou]

I tried to do everything and it still says the same thing... "This version of Origin is already on this computer. Would you like to re-install?"

[yahel_1 · Accepted solution]

Hi @nmaou

Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >>http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

Restart your machine .

Run the setup file Origin with Admin rights http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

[EA_Nils]

@nmaou Let us know how you get on after trying the steps that Yahel suggested.

Cheers,

Nils

[nmaou]

My Origins finally downloaded and it'll open to the login screen but then it'll say "Online login is currently unavailable" and won't allow me to click anything.

[holger1405]

@nmaou

Please create a DxDiag and post it with your next reply.

Also go to your windows control panel > Programs and Features > and look which "Microsoft Visual C++" versions are installed. 

[EA_Nils]

@nmaou Hi,

Please check out the troubleshooting steps provided in this article here: http://answers.ea.com/t5/Origin/HOW-TO-Origin-Login-Unavailable-You-must-be-online-when-logging/td-p...

Let us know how you get on afterwards.

Cheers,

Nils