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Can't Download Games from Origin [Error 196632:0]

by Youllii
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Can't Download Games from Origin [Error 196632:0]

★★★★ Novice

I can't download games on PC. Error 1966326:0. Problem with Burnout Paradise and Battlefield 4 Beta.

Message 1 of 19 (23,025 Views)

Accepted Solution

Re: Can't Download Games from Origin [Error 196632:0]

EA Staff

Please try the steps in the order below:

  1. Manually uninstall Origin
  2. Run CCleaner
  3. Restart your router/modem and do a Clean Boot
  4. Make sure that your UAC is enabled and set to notify
  5. Download the latest version of Origin and install the client
  6. Add firewall/antivirus exceptions for Origin and open the needed ports
  7. When starting Origin, please make sure to run it as Administrator

After these steps please try the download again.

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Message 7 of 19 (22,989 Views)

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Re: Can't Download Games from Origin [Error 196632:0]

EA Staff

First of all make sure that both Origin.exe and Originclientservices.exe are allowed through your firewall and anti-virus software.

 

Also take a look at this Help Centre article about programs which may conflict with Origin:

https://help.ea.com/article/programs-that-may-cause-conflicts-with-origin

 

If you're running a proxy, please disable it and see if you're then able to download and install the games.

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Message 2 of 19 (22,937 Views)

Re: Can't Download Games from Origin [Error 196632:0]

★★★★ Newbie

i stopped the Firewall (Norton 360) and all antvirus actions. But the error 196632:0 is still there.

What can i do?

Message 3 of 19 (22,174 Views)

Re: Can't Download Games from Origin [Error 196632:0]

★★★★ Newbie

Can anyone help please? I did all the thing, what EA_Stephen had written. But the error is still there.

Message 4 of 19 (22,163 Views)

Re: Can't Download Games from Origin [Error 196632:0]

★★★★ Novice

I am having the same issue. I cannot play the sims 4 because I cannot update.  Nothing he said to do worked. Is there anything else we could do.  It sucks to buy a game you can't play because the system they put in is faulty.

Message 5 of 19 (21,590 Views)

Re: Can't Download Games from Origin [Error 196632:0]

★★★★★ Newbie

These instructions did not fix anything for me.

Message 6 of 19 (21,263 Views)

Re: Can't Download Games from Origin [Error 196632:0]

EA Staff

Please try the steps in the order below:

  1. Manually uninstall Origin
  2. Run CCleaner
  3. Restart your router/modem and do a Clean Boot
  4. Make sure that your UAC is enabled and set to notify
  5. Download the latest version of Origin and install the client
  6. Add firewall/antivirus exceptions for Origin and open the needed ports
  7. When starting Origin, please make sure to run it as Administrator

After these steps please try the download again.

Message 7 of 19 (22,990 Views)

Re: Can't Download Games from Origin [Error 196632:0]

[ Edited ]
★★★★ Newbie

Thanks! After literally days of trying to resolve this for my daughter this was the fix.

 

In my case I also found that the proxy servers settings needed to be disabled. However following these instructions to the letter did the trick and we were able to overcome the dreaded Error 19662:0.

 


@EA_Kristi wrote:

Please try the steps in the order below:

  1. Manually uninstall Origin
  2. Run CCleaner
  3. Restart your router/modem and do a Clean Boot
  4. Make sure that your UAC is enabled and set to notify
  5. Download the latest version of Origin and install the client
  6. Add firewall/antivirus exceptions for Origin and open the needed ports
  7. When starting Origin, please make sure to run it as Administrator

After these steps please try the download again.


 

Message 8 of 19 (20,937 Views)

Re: Can't Download Games from Origin [Error 196632:0]

★★★★ Novice

This hasn't worked!!! Absolutely useless. NOT HAPPY.

Message 9 of 19 (20,821 Views)

Re: Can't Download Games from Origin [Error 196632:0]

★★★★ Novice

Tried all of these steps EA_KRISTI suggested but it did not solve my problem.

Is there a solution?

Is the problem with windows 8.1 or with Origin?

Message 10 of 19 (20,144 Views)

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