June 2019
Hi everyone,
I have not been able to open origin for a while now, and it is really bugging me.
I thought I would try cleaning the cache, as that solved many people's problems. I followed all the steps, however there is no option to delete the DowloadCache folder.. I tried 'Move to Trash', but it only just disappears for 3 seconds then re-appears.
I would very much appreciate some help because this is stopping me from playing the Sims 4 and accessing the gallery. I also want to update sims but I am unable to do that because of this.
Thankyou
Solved! Go to Solution.
June 2019
@SlayQueenxx Just run the Origin reset tool for macOS. It's a lot simpler than manually clearing out all the cache files, and it will empty the contents of DownloadCache, although the folder will remain.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
June 2019
@SlayQueenxx Just run the Origin reset tool for macOS. It's a lot simpler than manually clearing out all the cache files, and it will empty the contents of DownloadCache, although the folder will remain.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
June 2019
@puzzlezaddict After installing I opened origin and it still wasn't loading. I have reinstalled and I am still waiting. Do I deleted the old Origin or keep it and proceed downloading the. new one? (Sorry I am pretty clueless when it comes to tech!)
June 2019
@SlayQueenxx Run the Origin reset tool again, then right-click on the Origin icon in Applications and select Move to Trash. Also trash OriginThinSetup in your downloads folder. Then download a new version and install it.
June 2019
Ahhh it worked! The game and expansion packs are now re-downloading. I already downloaded and so now I have 2 versions of origin, but everything seems to be fine 🤷♀️
Thankyou soooooo much!!!!! ❤️