Re: CANNOT DOWLOAD ORIGIN ON WINDOWS 10

by puzzlezaddict
Reply

Original Post

CANNOT DOWLOAD ORIGIN ON WINDOWS 10

★★★ Newbie

Hi all,

 

Just after a bit of advice really. I bought Sims 4 to play on PC, however need to download Origin before using. My laptop is an ASUS Notebook that runs on Windows 10. 

 

I have tried lots of different things recommended by users on Google and previous threads detailed on this website, however, nothing seems to work. 

 

The Origin Client file will download, it just doesn't open. 

 

Instead, I am shown 2 separate error messages - Please see screenshots attached.

 

I would really appreciate if anybody knew how to solve this issue.

 

Thanks

Chlo Star 

Message 1 of 2 (466 Views)

Re: CANNOT DOWLOAD ORIGIN ON WINDOWS 10

@chloe_maria08  The files mentioned are part of the 2015 VC++ runtimes.  It's best to uninstall your current copies, if you have any, and then download new ones from Microsoft.  Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ 2015 Redistributable, click on both the x86 and x64 entries (if you have them), and select Uninstall.

 

You can download new copies here.  Be sure to install both the x86 and x64 versions.

 

https://www.microsoft.com/en-us/download/details.aspx?id=48145

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 2 (455 Views)