Re: Banned from transfer market

by The_other_Rare
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Original Post

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Banned from transfer market

★★★ Newbie

Hello. I was banned today for buying coins from a third party site and i cannot open the market now. I am asking for a unban because i think that this is a mistake and i want to keep playing the game for the rest of the year and keep building up my squad so please I ask for a unban. 

 

Thank you very much

Message 1 of 2 (175 Views)

Accepted Solution

Re: Banned from transfer market

★★★★ Guide

Hello there @gLeVii ,

 

The ToS Team would be the only people to help you regarding bans or sanctions on your account.

 

The Process to contact the ToS Team can be found here.

 

Or you can follow my steps here:
1. Navigate to EA Help.
2. Click Contact Us at the top.
3. Choose the game that your account was suspended or banned from.
4. Choose your platform.
5. Under 'Topic' select Manage my account.
7. Under 'Issue' select Banned or suspended account.
8. Click the Blue 'Select Contact Option' at the bottom of the page.
9. Review the options and choose the best for you. When I looked, it seemed like Email was the only method of contact. If that is the case, just note that a response can take over 72hrs from an EA Advisor. *Be sure to include what happened and add any supporting pictures as this will help your case.


Terms of Service wrote:
"We review each form we get on a case-by-case basis.
While we try as hard as we can to reply within five business days, we’re human.
Sometimes we’ll need longer to do it right."


Happy Gaming and Stay Safe!

-xRarely

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Message 2 of 2 (157 Views)

All Replies

Re: Banned from transfer market

★★★★ Guide

Hello there @gLeVii ,

 

The ToS Team would be the only people to help you regarding bans or sanctions on your account.

 

The Process to contact the ToS Team can be found here.

 

Or you can follow my steps here:
1. Navigate to EA Help.
2. Click Contact Us at the top.
3. Choose the game that your account was suspended or banned from.
4. Choose your platform.
5. Under 'Topic' select Manage my account.
7. Under 'Issue' select Banned or suspended account.
8. Click the Blue 'Select Contact Option' at the bottom of the page.
9. Review the options and choose the best for you. When I looked, it seemed like Email was the only method of contact. If that is the case, just note that a response can take over 72hrs from an EA Advisor. *Be sure to include what happened and add any supporting pictures as this will help your case.


Terms of Service wrote:
"We review each form we get on a case-by-case basis.
While we try as hard as we can to reply within five business days, we’re human.
Sometimes we’ll need longer to do it right."


Happy Gaming and Stay Safe!

-xRarely

Message 2 of 2 (158 Views)