Re: Banned account ! ! !

by EA_Darko
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Original Post

Accepted Solution

Banned account ! ! !

★★★ Newbie

Hi, i get banned yesterday but i don't know why.
I have a crash on division rivals. All time when i try to play, on loading connection my game get crash.
I try 20+ times to rapair crash. At 00:00 or 01:00 i take ban. I think ban is because i leave to mutch times Division Rivals games. Can u unban my account for online and help me to resolve this crash. PLEASE
I don t do nothing bad. I am a simply player and i really like this game.

Message 1 of 6 (651 Views)

Accepted Solution

Re: Banned account ! ! !

[ Edited ]
★★ Pro

Hi,

If you think your account is banned by mistake, please go to the link below:

https://help.ea.com/en-uk/help/account/information-about-banned-or-suspended-accounts/

I’m also giving the steps to contact ToS team:

 

  1. Head to https://help.ea.com/uk/contact-us/
  2. Select Origin as the product.
  3. Select your platform.
  4. Select “Manage my account” as the topic.
  5. Select “Banned or suspended account” as the issue.
  6. Compose a new massage to ToS team.
  7. The ToS team will investigate your account in few days.

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Message 2 of 6 (608 Views)

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Re: Banned account ! ! !

[ Edited ]
★★ Pro

Hi,

If you think your account is banned by mistake, please go to the link below:

https://help.ea.com/en-uk/help/account/information-about-banned-or-suspended-accounts/

I’m also giving the steps to contact ToS team:

 

  1. Head to https://help.ea.com/uk/contact-us/
  2. Select Origin as the product.
  3. Select your platform.
  4. Select “Manage my account” as the topic.
  5. Select “Banned or suspended account” as the issue.
  6. Compose a new massage to ToS team.
  7. The ToS team will investigate your account in few days.
Message 2 of 6 (609 Views)

Re: Banned account ! ! !

★★★ Newbie

This doesnt work for me. It sends me an email telling me i was banned for cheating but i wasnt even cheating. It clearly wont help me. I bought the game and i play it alot because i love it. Now i am banned for what? They cant explain to me and will not help me at all. Im very upset as i am not a cheater.

 

Message 3 of 6 (522 Views)

Re: Banned account ! ! !

Community Manager

Hey @ILoveYoohBoii if your account is banned then you will need to speak to our Terms of Service team. There is no one else who can assist you with issues relating to a ban or sanction on an account. 

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

Darko.png
Message 4 of 6 (457 Views)

Re: Banned account ! ! !

★ Apprentice

I wish you would stop doing copy paste replies and just help people because obviously live chat and the other options are not available like you copy and paste

Message 5 of 6 (407 Views)

Re: Banned account ! ! !

Community Manager

Hey @Roasted_Giblets live chat does not support issues with TOS bans or sanctions.

 

Darko

Darko.png
Message 6 of 6 (362 Views)