Banned account after being inactive for almost 1 year [ Edited ]

[TavyTargaryen]

So, i've been receiving messages on my mail that someone has connected to my EA account, but i ignored(my bad). When i finally decided to come back to this game, i found out that someone actually played on my account (last match was on 6th of march 2020), and that my account is banned. This -person- could have played with hacks, or used innapropriate language, which ended in a ban.
How do i solve this problem?

Update: I checked my mail and there have been multiple logins from "WEB:" . On 6 march my account was also banned, the same day this person had their last match.

[Indigojack16 · Accepted solution]

Hi,

If you think your account is banned by mistake, please go to the link below:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

I’m also giving the steps to contact ToS team:

1. Head to https://help.ea.com/en/contact-us/
2. Select Origin as the product.
3. Select your platform.
4. Select “Manage my account” as the topic.
5. Select “Banned or suspended account” as the issue.
6. Compose a new massage to ToS team.
7. The ToS team will investigate your account in few days.

---

Hi,

If you think your account is hacked, please go to the link below:

https://help.ea.com/en/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

If your account is still compromised or you cannot enter to your account:

1. Head to https://help.ea.com/en/contact-us/
2. Select Origin as the product
3. Select your platform
4. Select “Manage my account” as the topic
5. Select “Hacked account” as the issue.
6. Select one of the options to talk with EA

[Indigojack16 · Accepted solution]

Hi,

If you think your account is banned by mistake, please go to the link below:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

I’m also giving the steps to contact ToS team:

1. Head to https://help.ea.com/en/contact-us/
2. Select Origin as the product.
3. Select your platform.
4. Select “Manage my account” as the topic.
5. Select “Banned or suspended account” as the issue.
6. Compose a new massage to ToS team.
7. The ToS team will investigate your account in few days.

---

Hi,

If you think your account is hacked, please go to the link below:

https://help.ea.com/en/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

If your account is still compromised or you cannot enter to your account:

1. Head to https://help.ea.com/en/contact-us/
2. Select Origin as the product
3. Select your platform
4. Select “Manage my account” as the topic
5. Select “Hacked account” as the issue.
6. Select one of the options to talk with EA